How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. Provide your shipping address and payment information. Once your order is confirmed, you will receive an email with your order details.
What payment methods do you accept?
We accept bank transfers, card payments, and USSD where available. Payments are processed securely through our payment partners.
How long does shipping take?
Standard shipping typically takes 3 to 5 business days within Nigeria. Express options may be available for faster delivery (1 to 2 business days). You will receive tracking information once your order ships.
Do you ship internationally?
Our store is focused on Nigeria for now. If you need delivery outside Nigeria, contact support before you order and we will confirm what is possible.
What is your return policy?
You can return eligible products within 48 hours of delivery for a full refund. Items must be in their original packaging and unused. Contact our support team to initiate a return.
Are your products authentic?
Yes. Our products are authentic and sourced from verified suppliers. We use quality control checks to protect authenticity.
What warranty do products come with?
Most products include a 1 year warranty covering manufacturing defects. Terms may vary by category. Check the product page for specific warranty information.
How can I track my order?
When your order ships, we send tracking details by email. You can also reach support with your order number for a status update.
Can I cancel my order?
If your order has not shipped yet, contact support as soon as possible. Once fulfillment starts, cancellation may not be possible.
Do you offer discounts or promotions?
Yes. We run seasonal promotions and announcements on the store and newsletter. Subscribe on the homepage footer to hear about new offers.
What if I receive a damaged product?
Contact support within 48 hours with photos of the package and item. We will arrange a replacement or refund according to our warranty and returns policy.
How do I become an ambassador?
Visit our ambassador program page or email support@wattrigo.com with your school or community details. Our team will share the next steps for Campus Ambassadors and partners.
Still have questions?
Our support team is ready to help by email or WhatsApp during business hours.